30 Day Money Back Guarantee

Money-Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180-day window for coverage of items that are not as described or not received.

 

When does Money Back Guarantee apply?

You're covered under 30 days Money Back Guarantee when:

    • You don't receive an item
    • You receive an item that doesn't match the listing
    • You receive an item that's broken or faulty

Our Customer Care Executive normally works with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. You may directly contact us at contact@ishamarine.com. In most cases, you'll be covered by Money Back Guarantee.

 

What happens if the Customer Care Executive doesn't respond or won't give me a refund?

Under Money Back Guarantee, the Customer Care Executive has 3 business days to resolve your issue. If you can't come to an agreement, you can ask us to step in and help. We'll review the details of your case and make a decision within 48 hours. If the problem not solved you may directly contact to our Store Manager Anuj Kumar Singh at anujsingh@ishamarine.com.

 

Isha Marine Customer Service: Have a question? Need to resolve an issue? We’re here to help! Customer service is available seven days a week.